FAQ
Frequently asked questions
Where we deliver, what it costs, how we treat your site, pickups, payment and returns. Don't see yours? Call 647 476 8337.
Delivery
How far do you deliver?
We deliver to job sites in Mississauga, Toronto, Oakville, Burlington and Hamilton, from our warehouse in Mississauga. To check an exact address against our delivery range, search for it with the location button at the top of any page, or call 647 476 8337.
How much does building material delivery cost?
Delivery is free on orders of $400 or more. Under $400 the delivery fee is $29 to $59, by the size of the load. A curbside or driveway drop adds nothing, and neither does "Anytime" delivery on a later day. Prices are before 13% HST.
Is there a minimum order for delivery?
No, there is no minimum order. An order under $400 pays the delivery fee ($29 to $59); from $400 the delivery fee is waived.
How fast can I get drywall, lumber or plywood delivered?
Rush delivery puts your order on site within 3 hours. It is $100, same day only, and has to be ordered before 1 PM. Without Rush, a same-day delivery window has to start at least 3 hours after you order, and any later day can be booked at checkout. Deliveries run 6 AM to 8 PM.
What is the cutoff for same-day delivery?
Order before 1 PM for Rush (on site within 3 hours, $100). A timed same-day window can be booked as long as it starts 3 or more hours from now; the last deliveries of the day end at 8 PM.
Can I choose when my materials arrive?
Yes. Pick the day at checkout, then Anytime (free), 2hr Window ($75) or AM or PM ($50). Anytime is any time that day, 6 AM to 8 PM. Rush ($100) is on site within 3 hours.
Carry-in and your site
Do you carry materials into the house, basement or backyard?
Yes. A curbside or driveway drop is free and a drop in the garage is $50. Carry-in service is priced by the order's weight, $150 at least: backyard $150 per 1,000 lbs, main floor $150 per 1,500 lbs, second floor $150 per 750 lbs and basement $150 per 1,000 lbs.
Do you prep the site before carrying materials in?
Yes. Before a carry to a basement or upstairs, our crew lays down blankets and covers the stair railings. We don't cover stair stringers, so protect them before the delivery if they need it.
Pickup
Can I pick up my order instead of having it delivered?
Yes, and pickup is always free. Orders are ready about 3 hours after they're placed and held for 48 hours at the warehouse: 1704 Meyerside Dr #9, Mississauga, ON L5T 1A3.
What if I can't pick up my order within 48 hours?
Let us know you're still coming and we'll keep holding it. An order that isn't picked up in 48 hours, with no word from you, goes back on the shelves and is refunded less a $100 restocking fee.
Ordering and payment
What building materials can I order for delivery?
Lumber, Fasteners, Structure & Connectors, Sheet Goods, Insulation & Wraps, Drywalling, Blades & Bits, Plumbing, Electrical, HVAC, Trim, Doors & Hardware, Adhesive & Fillers, Finishing & Paints, Tiling, Cement Products and General Needs - one cart and one delivery for the whole job.
Are your prices before tax?
Yes. Prices on the site are before 13% HST, which checkout adds to the materials and the delivery charges.
How do I pay?
By card at checkout - payments are processed by Stripe. With an account you can save a card for next time.
Can you work out the materials from my plans?
Yes. Send your plans to support@roomerator.com and we'll do the takeoff for the project and set a delivery schedule that works for the job.
What does an account give me?
You can save job sites as projects, keep saved carts and favourite items, store cards, and set checkout defaults so a repeat order goes straight to the review.
Returns
What is your return policy?
You can return items within 30 days of the day they were delivered or picked up. Bring them to our warehouse (1704 Meyerside Dr #9, Mississauga, ON L5T 1A3) and there is no restocking fee, as long as they are in good, resaleable condition and in their original packaging with every part. If we pick a return up from your site, the fee is 25% of the returned items' value or $100, whichever is more.
Contact
How do I reach Roomerator?
Call 647 476 8337 or email support@roomerator.com. Pickups and mail go to our warehouse, "The Pen": 1704 Meyerside Dr #9, Mississauga, ON L5T 1A3. You can also find us on Instagram and Facebook as @roomerator.
Still have a question?
We're happy to help with an order, a delivery or a job you're planning.