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Legal

Privacy Notice

What we collect, how we use it, and the choices you have - including cookies and ads.

At Roomerator, we take your privacy seriously. This Privacy Notice describes how we use the information we collect or that you provide to us through the Roomerator Sites and other electronic communications.

In this Privacy Notice:

  • When we say 'Roomerator', we mean Roomerator Inc. and any subsidiaries and affiliates of Roomerator (including any that Roomerator may form or acquire in the future). We also refer to Roomerator as 'we', 'us' or 'our' - we hope this Privacy Notice reads better that way.
  • When we say 'Roomerator Sites', we mean www.Roomerator.com, the Roomerator.com apps, and all related services, content, functionality, and transactions offered by Roomerator on or through www.Roomerator.com and the Roomerator.com apps.
  • When we say “you” or “your” we mean users of the Roomerator Sites.

If you have any questions or comments about this Privacy Notice, or if you would like us to update your information, please contact us at privacy@Roomerator.com or Roomerator Inc., Attention: Privacy, 1704 Meyerside Dr #9, Mississauga, ON L5T 1A3.

Information We Collect and How We Collect It

Information You Provide Directly to Us

You provide information to us when you interact with the Roomerator Sites, including when you join our mailing list, create an account, place an order on Roomerator, contact us (via email, telephone, or otherwise), respond to a survey or questionnaire, or enter a contest, sweepstakes, or other promotion sponsored by us. The information you provide to us may include:

  • Your contact and shipping information, such as your name, address, telephone number, and email address.
  • Your payment information (for example, credit card, banking and/or payment details, banking and your billing address)
  • The shipping information (such as names, shipping addresses, and telephone numbers) for anyone to whom you want us to ship your purchases.
  • When you follow, message or otherwise interact with Roomerator on a social network (for example, Instagram or Facebook), we may receive your name and other details that your profile makes available to us. Please note that when interacting with Roomerator on a third party social network, in addition to our Terms of Use and Privacy Notice, you are bound by the terms of use and privacy policies of that network.

Information We Collect by Automated Means

When you use the Roomerator Sites, we and third parties may collect certain information by automated means, using technologies such as cookies, Web server logs, Web beacons, JavaScript, and components of our apps. We may tie this information to personal information about you that we collect from other sources or that you provide to us.

Cookies

Cookies are files that websites send to your computer or other Internet connected device to uniquely identify your browser or to store information or settings on your device. Without cookies, you may not be able to use all of the features of the Roomerator Sites.

The Roomerator Sites use HTTP cookies and other types of browser storage (such as local storage and session storage). Essential cookies and storage keep you signed in, remember your cart and settings, and keep the Roomerator Sites secure. Analytics (including session recording) and advertising cookies are only used if you choose “Accept all”.

You can change your choice at any time from the Cookie & ad settings at the top of this page, or the “Cookie settings” link at the bottom of every page. Your browser may also allow you to be notified when you receive certain types of cookies, and to restrict, disable or delete them; doing so may stop some features of the Roomerator Sites from working.

Web server logs and Web Beacons

Web server logs may collect information about your device, operating system, browser, domain, and other system settings, such as the language your system uses and the country and time zone where your device is located; the address of the Web page that referred you to the Roomerator Sites; the IP address of the device you use to connect to the Internet; and other information about your interaction with the Roomerator Sites, such as which pages you visit. To control which Web servers collect information by automated means, we may place small electronic tags called Web beacons on our Web pages and in our emails, which are files that link Web pages to particular Web servers and their cookies. Again, without web server logs and web beacons, you may not be able to use all of the features of the Roomerator Sites.

JavaScript

We or third parties also may send instructions to your device using JavaScript or other computer languages to store or gather the sorts of information described above and other details about your interactions with the Roomerator Sites.

Session Recording

If you choose “Accept all”, we use FullStory, a session recording and analytics service provided by FullStory, Inc., to see how the Roomerator Sites are used and to find and fix problems. FullStory records your visit so that it can be replayed: the pages you view and their addresses, where you click, tap and scroll, what you type into forms (which may include your name, email address, telephone number and delivery address), the contents of your cart, and technical information such as your IP address, device, browser, screen size and the page that referred you. FullStory stores a cookie and uses browser storage to recognize your browser from one visit to the next.

Passwords are excluded from the recording. Payment card details are typed into fields that belong to our payment processor (Stripe), which FullStory cannot read. We do not use session recordings for advertising and we do not sell them.

FullStory processes this information on our behalf as a service provider. It may be stored and processed outside Canada, including in the United States, where it may be accessible to courts and law enforcement under the laws of that country. FullStory’s own privacy policy is at https://www.fullstory.com/legal/privacy-policy.

No recording is made if you choose “Essential only” or have not yet made a choice. To stop it after allowing it, choose “Essential only” in the Cookie & ad settings at the top of this page; the recording stops and FullStory’s cookie is removed from your browser. To ask for recordings of your visits to be deleted, contact us as described in How to Contact Us below.

Mobile Applications, Device Identifiers and SDKs

When you install a mobile app that we provide, we may use or work with partners and service providers who use mobile “SDKs” or similar code, in order to collect information such as device identifiers, mobile advertising identifiers (e.g., IDFAs and Android Advertising IDs), IP addresses, Internet connection information, as well as details about your device (such as device type), mobile browser or operating system, or about how you interact with our apps or services. A mobile SDK is in effect the mobile app version of a pixel tag or beacon. The SDK is computer code that app developers can include in their apps to enable ads to be shown, data to be collected, and related services to be implemented. We may use this technology, for instance, to analyze how our customers use our applications and make purchase, or to deliver or measure certain advertising through mobile applications and browsers based on information associated with your mobile device. These SDKs (or other, similar mobile applications and code) may collect mobile identifiers or geolocation information, which may be precise, GPS level information. If you would like to opt out from having ads tailored to you in this way on your mobile device, please go to the “Settings” on your mobile device for directions on how to do so.

How We Use Your Information

We may use the information you provide directly to us and information we collect about you for various purposes, including to:

  • Process, evaluate, and respond to your requests, inquiries, and applications.
  • Create, administer, and communicate with you about your account.
  • Make your experience on the Roomerator Sites better.
  • Send you information about Roomerator’s products and services or those of our retail and marketing partners.
  • Display relevant advertising to you on the Roomerator Sites and across the Internet;
  • Operate, evaluate, and improve our business, products and services (including to analyze, customize and develop new products and services; perform market research, data analytics, and data enhancement; measure the effectiveness of our advertising and marketing; administer the Roomerator Sites; and perform accounting, auditing, billing, reconciliation, and collection activities).
  • Verify your identity and protect against fraud, unauthorized transactions, claims, and other liabilities
  • Comply with applicable laws, regulations and industry standards and enforce our rights under our Terms of Use and other policies and
  • Notify you about changes to the Roomerator Sites, this Privacy Notice, our Terms of Use and other policies.

With your consent, we may use third party Web analytics services, such as Google Analytics and FullStory (see Session Recording above), to help us analyze how users use the Roomerator Sites. These service providers use cookies and other automated technologies to collect information about you when you visit the Roomerator Sites.

With your consent, the ad services we use to collect information from you may track your online activities over time and across websites. If we use a third party to collect this information, they may use this information to show you advertisements for Roomerator or others that are tailored to your individual interests or characteristics and/or based on prior visits to our Sites. We and third party vendors may use these cookies together, and may combine them with other data we collect from you, (1) to inform, optimize, and serve ads (including ads based on past visits to the Roomerator Sites) and (2) to report on our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services (including how they are related to visits to the Roomerator Sites).

Do Not Track

Do Not Track is a voluntary program among Internet advertisers that is intended to give users the ability to opt out of behavioral targeting and advertising. At this time, we do not respond to “do not track” settings.

How We Share Your Information

We may share the information we collect or you provide with our service providers and the merchants who fulfill your orders, as well as with our subsidiaries, affiliates, and joint marketing partners, for any of the purposes set forth in this Privacy Notice. For instance, we may share the information we collect with service providers that provide hosting services, customer and technical support, marketing, billing, payment, or email services, security, antifraud or other operational support.

In addition, if you sign up for an account by clicking on an affiliate or referral link (e.g., on a social media site or elsewhere online) served by someone who has identified you as a contact of theirs, we may share your personal information with that contact. We may also inform people who identify you as their contact whether or not you have a Roomerator account, e.g., to permit them to serve as your Roomerator referral.

We may share aggregated, anonymized, or deidentified personal information with any third party, without any restriction, including through the use of cookies and other automated technologies.

Subject to applicable law, we may disclose your personal information: if we are required to do so by law, regulation, court order or legal process; when we believe disclosure would be appropriate in response to governmental or regulatory requests; when we believe disclosure is necessary or appropriate to prevent physical, financial, or other harm, injury, or loss; in connection with an investigation of unlawful activity, and for fraud detection and prevention.

We may transfer personal information we have about you to a buyer or other successor in the event we sell or transfer all or a portion of our business or assets (such as in connection with a merger, acquisition, reorganization, bankruptcy, dissolution, or liquidation), or take steps in anticipation of such a transaction.

Third parties may collect personal information about your online activities over time and across different websites when you use the Roomerator Sites. For example, third-party providers of certain embedded content and tools on the Roomerator Sites (such as social network plugins) may collect personal information directly from you in connection with your interaction with such content and tools. Such providers’ use of the information is subject to their own privacy policies, which we recommend you review. We are not responsible for such providers’ privacy practices, and those practices are not covered by this Privacy Notice.

Your Choices

If you would like to update or modify your personal information, you may contact us as described in the How to Contact Us section below or, where applicable on certain Roomerator Sites, you may make these choices directly by logging into your account. You may unsubscribe from any of our promotional emails by clicking on the “unsubscribe” link at the bottom of any promotional email you receive from us.

Information Security

We take many steps to protect your information, but we can’t promise that our security program will eliminate all security risks. When you provide information to us, you do so at your own risk.

But we do ask you to please help protect your information. There are a number of things you can do, such as:

  1. Using a unique password for the Roomerator Sites that never has or will be used anywhere else - please think up a new one that you never used before, and please only use that password with us;
  2. Protecting the confidentiality of your login information - don’t give your username or password to anyone, anywhere, anytime;
  3. Accessing the Roomerator Sites only from devices that have an up-to-date operating system and up-to-date security software (this makes the Roomerator Sites work better anyway); and
  4. Notifying us of any suspected unauthorized activity by emailing us at support@Roomerator.com.

Taking these steps will not guarantee security but may help lower the risk or impact of certain security threats. For further information about protecting your security, visit https://consumer.ftc.gov/identity-theft-and-online-security/online-privacy-and-security.

Links to Other Websites and Online Services

The Roomerator Sites may provide links to other third party websites and online services, such as merchants or manufacturers of products sold on the Roomerator Sites or third party service providers that help the Roomerator Sites operate. Linked websites and services may have their own privacy policies, which we strongly suggest you review. We are not responsible for the content or use of any third party websites or services or their privacy or security practices.

Updates to Our Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our practices or relevant laws as we grow. (We’re still a pretty new company, after all!) To notify you of any changes that we make, we will post the updated version on www.Roomerator.com and indicate at the top of the Privacy Notice when it was last updated.

How to Contact Us

If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you, please contact us at support@Roomerator.com or Roomerator Inc., Attention: Privacy, 1704 Meyerside Dr #9, Mississauga, ON L5T 1A3.